The silent scream of nurses: a qualitative study

• Authors: Gülşah Kayserilioğlu , Özlem Ülkü Bulut

Title variants

PL

Nıemy krzyk pıelęgnıarek: badanıe jakoścıowe

Abstracts

EN

Introduction. Nowadays, the importance of nursing science is increasing in the organization, execution, and development of health services. Nurses working in the health institutions encounter countless tragedies while performing healthcare services to patients and families where uninterrupted service is provided 7 days 24 hours. Biopsychosocial changes seen in individuals because of violence in the working environment are silent screams. It is necessary to share feelings and experiences to make the silent scream audible.

Aim. In this article, it is aimed to contribute to narrative studies, to draw attention to the violence experienced by nurses in the working environment and the insufficiency of the measures taken by examining the patient stories of two nurses with clinical experience.

Method. In the study, two nurses with a professional experience of five years or more were asked to write one of the most memorable anecdotes they have experienced in their professional life. The anecdotes were analyzed through the "Novel, Story, Epic, Tale, Diary, Memory, Mythology and Analogous Rating Scale".

Results. Three sub-problems are discussed in this research. Data related to each sub-problem were collected and analyzed. In these two narratives, it was determined that the patients behaved implausible in some situations and their problematic behavior was the dominant common feature. In the first narrative, the categories can be classified under "Behavior of the patients - solutions of the nurses" and in the second narrative under "Emotions of the patient - Emotions of the nurses". The primary point to be reached in both stories can be considered as follows: "The professional approach of healthcare professionals towards challenging patient behaviors they confront." The incidence of violence could be reduced if the nurses have adequate professional knowledge, experience, and skills and inform patients about the procedures.

Conclusion. In this study, it is emphasized that sufficient measures are not taken in violence against healthcare professionals in Turkey, that seriously affects employee health and negatively affects the functionality of health services in terms of quality.

PL

Wstęp. Współcześnie wzrasta znaczenie nauk pielęgniarskich w organizacji, realizacji i rozwoju ochrony zdrowia. Pielęgniarki pracujące w placówkach ochrony zdrowia spotykają się z niezliczonymi tragediami podczas udzielania świadczeń zdrowotnych pacjentom i rodzinom, gdzie udzielana jest pomoc nieprzerwanie przez 7 dni 24 godziny. Zmiany biopsychospołeczne obserwowane u jednostek w wyniku przemocy w środowisku pracy to niemy krzyk. Konieczne jest dzielenie się uczuciami i doświadczeniami, aby cichy krzyk był słyszalny.

Cel. Artykuł ma na celu przyczynienie się do badań narracyjnych, zwrócenie uwagi na przemoc doświadczaną przez pielęgniarki w środowisku pracy oraz nieadekwatność podjętych działań poprzez zbadanie historii pacjentów dwóch pielęgniarek z doświadczeniem klinicznym.

Metody. W badaniu poproszono dwie pielęgniarki z co najmniej pięcioletnim doświadczeniem zawodowym o napisanie jednej z najbardziej pamiętnych historii, jakie przeżyły w swoim życiu zawodowym. Historie zostały przeanalizowane za pomocą „powieści, opowieści, eposu, opowieści, pamiętnika, pamięci, mitologii i analogicznej skali ocen”.

Wyniki. W niniejszym badaniu omówiono trzy podproblemy. Dane dotyczące każdego podproblemu zostały zebrane i przeanalizowane. W tych dwóch narracjach ustalono, że pacjenci zachowywali się nieprawdopodobnie w niektórych sytuacjach, a ich problematyczne zachowanie było dominującą cechą wspólną. W pierwszej narracji kategorie można sklasyfikować w ramach „Zachowania pacjentów – rozwiązania pielęgniarek”, a w drugiej narracji w kategorii „Emocje pacjenta – emocje pielęgniarek”. Podstawowy punkt, do którego należy dotrzeć w obu historiach, można uznać za następujący: „Profesjonalne podejście pracowników służby zdrowia do trudnych zachowań pacjentów, z którymi się stykają”. Częstość występowania przemocy mogłaby zostać zmniejszona, gdyby pielęgniarki posiadały odpowiednią wiedzę zawodową, doświadczenie i umiejętności oraz informowały pacjentów o procedurach.

Wnioski. W niniejszym opracowaniu podkreślono, że w przypadku przemocy wobec pracowników ochrony zdrowia w Turcji nie podejmuje się wystarczających środków, co poważnie wpływa na zdrowie pracowników i negatywnie wpływa na funkcjonalność usług zdrowotnych pod względem jakości.

Keywords

PL

historie pielęgniarek; przemoc; narracja

EN

nurse stories; violence; narrative

• Publisher: Państwowa Akademia Nauk Stosowanych we Włocławku
• Journal: Innowacje w Pielęgniarstwie i Naukach o Zdrowiu
• Year: 2023
• Volume: 8
• Issue: 1
• Pages: 7-26

Dates

published

2023

Contributors

author

Gülşah Kayserilioğlu

• Çankırı Karatekin University Eldivan Vocational School of Health Services, Çankırı, Turkey

author

Özlem Ülkü Bulut

• Lokman Hekim University, Faculty of Health Sciences, Department of Midwifery, Ankara, Turkey

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Identifiers

DOI

10.21784/IwP.2023.001

Biblioteka Nauki

20434438