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Ocena satysfakcji pacjentów z opieki pielęgniarskiej w Centrum Opieki Medycznej w Jarosławiu

100%
Kozimala M., Putowski L.
Annales Academiae Medicae Silesiensis
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2009
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vol. 63
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issue 1
20-27
EN
THE AIM OF THE THESIS The aim of research was determining the evaluation of nursery care according to patients and the impact of age, sex and education on these opinions. Material and method: The research was made among 100 patients in Medical Care Centra in Jarosław in non-surgery section in 2007/2008. For the research it was used satisfaction scale from the following nursery: The Newcastle Satisfaction with Nursing Scale. RESULTS 1. General evaluation of the patients’ experience and satisfaction from nursery care in an analysed care center is very high. (suitably 76,8%, 87,3%) 2. Social-demographic factors such as: age, sex, the level of education among the patients don’t generally influence the patients’ satisfaction. CONCLUSIONS The researches of the level of the patients’ satisfaction during their stay in the hospital have a very important sense. Systematic researches and their precise analysis made in a very short time are the key to a real success. On the basis of conducted researches it has been noticed that the patients highly evaluate nursery care. It seems necessary to improve only researching tools.
PL
CEL PRACY Celem badań było ustalenie, jaka jest ocena opieki pielęgniarskiej w opinii pacjentów oraz wpływu wieku, płci i wykształcenia na te opinie. Materiał i metoda: Badania przeprowadzono w Centrum Opieki Medycznej w Jarosławiu w oddziale niezabiegowym w 2007/2008 roku wśród 100 pacjentów. Do badań wykorzystano skalę zadowolenia z pielęgnacji The Newcastle Satisfaction with Nursing Scale. WYNIKI: 1. Ogólna ocena doświadczeń pacjenta ze świadczonej opieki pielęgniarskiej w badanym ośrodku jak również satysfakcja pacjenta z opieki pielęgniarskiej jest bardzo dobra (odpowiednio 76,8%, 87,3%). 2. Czynniki socjodemograficzne takie jak: wiek, płeć i wykształcenie ankietowanych nie wpływają w sposób znaczący na satysfakcję pacjentów z opieki pielęgniarskiej sprawowanej w badanym ośrodku. WNIOSKI: Badania poziomu satysfakcji pacjenta podczas pobytu w szpitalu mają istotne znaczenie. Kluczem do sukcesu jest systematyczne przeprowadzanie takich badań i bezwzględna ich analiza dokonywana w krótkim czasie. Na podstawie przeprowadzonych badań zauważono, że pacjenci wysoko oceniają opiekę pielęgniarską. Koniecznym jednak wydaje się doskonalenie narzędzi badawczych.
2
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Medical appointment and its influence on patients' confidence

81%
Kozimala M., Guty E., Dziechciaż M., Putowski L., Zukow W., ojs o., Muszkieta R., Gozhenko E. A., adm a., Gozhenko A., Badiuk N. S., Zukow W., Szulc A., Gozhenko A. I., Gozhenko A. I., Gozhenko A. I., Badiuk N. S., Gotowski R., ojs o., Zukow W., adm a., Muszkieta R., Zukow W., Badiuk N. S., Gozhenko A., Gozhenko E. A., Gozhenko A. I., Gozhenko A. I., Gozhenko A. I., Badiuk N. S., Szulc A., Gotowski R.
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vol. 7
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issue 1
PL
IntroductionPatient’s confidence is very important in patient – doctor communication. It is very vital when we talk about efficient medical care because it can improve this care significently. It is particularly important for people who can not contact with it easily. Thanks to watching relations between patient and doctor we can get to know the way the patient judges references of the doctor during his professional activities.The aim of the thesisThe aim of these studies was to estimate the level of patient’s confidence after the last medical appointment. The studies were made with the help of Anderson and Dedrick scale. ResultsPatients were satisfied after the appointment when during the examination they could see a telephone and a computer on the desk, medical equipment and other medical things. The doctor was closer than 61 cm from them and patients could not see any physical barriers. During the examination the position of the doctor was open, he used gestures and he was sitting face to face to the patient (angle 180° or 90°). His eyes were at the same level as patient’s eyes. ConclusionsThe ability of proper communication with the patient is a very important element of medical care. However, it is often underestimated. But efficiency of therapy and efficiency of diagnostics depend on these factors.
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