Relationship between emotional intelligence and conflict management styles in staffs at the Bank of Sepah, Tehran, 2014
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The aim of the present research was to explore the relationship between emotional intelligence and conflict management styles in staffs at the Bank of Sepah, Tehran. The research methodology is descriptive and falls under correlative forms. The statistical population consisted of all Sepah staffs in the city of Tehran, where based on the latest statistics and information, the number of 2000 staffs participated. Using cluster sampling method, the number of 322 people was selected as the sample. In order to measure variables used in the research, two questionnaires, i.e. Robins' Staffs Conflict Management Styles (2001) and Schering's Emotional Intelligence (1996) were applied. The validity of both questionnaires was confirmed by experts and, based on Cronbach's alpha the reliability of the scales was found to be 0/89 for the staffs conflicts and 0/86 for emotional intelligence. To analyze data, descriptive and inferential (Pearson correlation coefficient, single t test and independent t Test) statistical methods were used. Research findings revealed that there was a negative and reverse relation between emotional intelligence with avoidance style and control style. However, a significant and positive relation was found between emotional intelligence and managerial compromise. Single t sample results also suggested that various conflicts styles and emotional intelligence enjoyed relatively good status.
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