PL EN


Preferences help
enabled [disable] Abstract
Number of results
2016 | 42 | 228-244
Article title

On the examination of relationship between employees' job satisfaction and Total Quality Management (Case study: Kurdistan's Telecommunications Co.)

Content
Title variants
Languages of publication
EN
Abstracts
EN
In the modern world, the quality of communication services is thought of the most valuable subject in the telecommunications industry, such that it is highly important to measure it. On the one hand, job satisfaction affects many organizational variables. Thus, in this research, the researcher seeks to answer the question: what relationship is there between job satisfaction and Total Quality Management in the Kurdistan's telecommunications Co.? The population under study is consisted of Unit Employees of the said corporation for as many as 115 people. The research goal is applied and an analytical survey-descriptive format was used. In this research, two questionnaires were used for measuring research variables (job satisfaction as an independent variable and Total Quality Management as the dependent variable), where the reliability of the said questionnaires was estimated to be 0.87 by way of SPSS software in form of Cronbach's alpha. Research results indicated that job satisfaction in the Western Azerbaijan's Telecommunications Corporation was at a medium rate. The results also demonstrated that the said organization has now started learning a Program On Quality and Productivity. In the end, it was found out that the Kurdistan's telecommunications Co., given the medium job satisfaction among its employees and the significance of quality management in this organization as well as the relationship between these
Year
Volume
42
Pages
228-244
Physical description
Contributors
  • Department of Management, Central Tehran Branch (Electronic Branch), Islamic Azad University, Central Tehran, Iran
author
  • Department of Management, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran
author
  • Department of Civil Engineering, Zanjan Branch, Islamic Azad University, Zanjan, Iran
References
  • [1] A. Kazzazi, Total Quality Management (functional approach). Tehran: Training center for public management publication, (2010).
  • [2] A. Mohamad Zade, and A. Mehrvazhan, Organizational behavior contingency approach. Tehran: Publication of Allameh Tabatabaei University, (1996).
  • [3] A. Monavarian, Total quality management in this work. Public Administration. 52 (2001) 2-14.
  • [4] A. Shafie Abadi, Career counseling and professional guidance. Tehran: Roshd publication, (1998).
  • [5] A. V. Feigenbaum, Total Quality Control, 3rd ed., McGraw-Hill, New York, NY (1983).
  • [6] B. B. Flynn, R. G. Schroeder, and S. Sakakibara, A framework for quality management research and an associated measurement instrument. J Oper Manage. 11(4) (1994): 339-366.
  • [7] B. Lin, and F. Ogunyemi, Implications of total quality management in federal services: the US experience. Int J Pub Sec Manage, 9(4) (1996): 4-11.
  • [8] B. Lin, and J. Clousing, Total quality management in health care: a survey of current practices. Total Qual. Manage J, 6(1) (1995): 69-78.
  • [9] C. C. Yang, The impact of human resource management practices on the implementation of total quality management: an empirical study on high-tech firms. TQM Mag, 18(2) (2006): 162-173.
  • [10] C. S. Chang, and H. H. Chang, Effects of internal marketing on nurse job satisfaction and organizational commitment: example of medical centers in Southern Taiwan. J Nurs Res, 15(4) (2007): 265-274.
  • [11] D. A. Garvin, Quality on the line. Harv Bus Rev, 61(1983): 64-75.
  • [12] D. Harber, F. Marriot, and N. Idrus, Employee participation in TQC: the effect of job levels on participation and job satisfaction. Int J Qual Reliab Manage, 8(5) (1991): 35-54.
  • [13] D. Hellriegel, W. Woodman, and W. Richard, Organizational Behavior (South - Western College Publishing An International Thomson Publishing Company), (1996) 53-55.
  • [14] H. Darvish, G. Jandaghi, and M. Mashayekhi, The Studying The Effect Of Social Capital On Job Satisfaction in General Inspection Organization of Iran (GIO), International Letters of Social and Humanistic Sciences, 31 (2014) 68-82.
  • [15] I. D. Prajogo, and S. A. Sohal, Transitioning from total quality management to total innovation management: an Australian case. Int J Qual Reliab Manage, 21(8) (2004): 861-875.
  • [16] J. M. Juran, Quality Control Handbook, 4th eg., McGraw-Hill, New York, NY (1988).
  • [17] K. B. Ooi, V. Arumugam, M. S. Safa, and N. A. Bakar, HRM and TQM: association with job involvement. Pers Rev 36(6) (2007): 939-62.
  • [18] K. B. Ooi, V. Arumugam, K. Y. Loke, and S. V. Lorraine, Relationships of TQM practices and employees’ propensity to remain: an empirical case study. TQM Mag, 18(5) (2006): 528-541.
  • [19] K. Ishikawa K, What is Total Quality Control: The Japanese Way, Lu, D.J. (trans.), Prentice-Hall, London (1985).
  • [20] K. Safiri, Sociology, women's employment. Tehran: Hekmat Publication, (1997).
  • [21] M. Javaheri Zade, Possibility of measuring the establishment of Total Quality Management in Islamic Azad University and prioritize the factors influencing it. Journal of Managemen 9 (2013) 130-138.
  • [22] M. Miyagawa, and K. Yoshida, An empirical study of TQM practices in Japanese-owned manufacturers in China. Int J Qual Reliab Manage, 22(6) (2005): 536-553.
  • [23] N. Karia, and M. H. Asaari, The effects of total quality management practices on employees’ work-related attitudes. TQM Mag, 18(1) (2006): 30-43.
  • [24] P. Crosby. Quality is Free, McGraw Hill, New York (1979).
  • [25] P. I. Singh, and A. Smith, An empirically validated quality management measurement instrument. Benchmarking Int J. 13(4) (2006): 493-522.
  • [26] S. K. Lam, Total quality management and its impact on middle managers and front-line workers. J Manage Dev, 15(7) (1996) 37-46.
  • [27] S. M. Alvani, Measuring service quality in the public sector. Tehran: Iran Industrial Research and Training Center, 2004.
  • [28] S.H. Zahedi, and M. B. Gorji, Iran's total quality management in the insurance industry and provide a desired pattern. Journal Magazine behavior 16 (2010) 16-32.
  • [29] T. Guimaraes, TQM’s impact on employee attitude. TQM Mag, 8(5) (1996): 20-5.
  • [30] W. E. Deming, Out of the Crisis, Cambridge University Press, Cambridge, MA (1986).
  • [31] W. Y. Sit, K. B. Ooi, B. Lin, and A. Chong, TQM and customer satisfaction in Malaysia’s service sector. Ind Manage Data Syst, 109(7) (2009): 957-75.
  • [32] Y. Jing-Wen, O. Keng-Boon, and K. Choong Chee, The relationship between people-related total quality management (TQM) practices, job satisfaction and turnover intention: A literature review and proposed conceptual model, African Journal of Business Management, 5(15) (2011): 6632-6639.
  • [33] Z. H. Zhang, A. B. Waszink, and J. Wijngaard, An instrument for measuring TQM implementation for Chinese manufacturing companies. Intern J Qual Reliab Manage, 17(7) (2000): 730-755.
Document Type
article
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.psjd-e2cc41a0-5fa1-47cd-9676-952cf47bcca6
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.