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2016 | 42 | 228-244
Article title

On the examination of relationship between employees' job satisfaction and Total Quality Management (Case study: Kurdistan's Telecommunications Co.)

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In the modern world, the quality of communication services is thought of the most valuable subject in the telecommunications industry, such that it is highly important to measure it. On the one hand, job satisfaction affects many organizational variables. Thus, in this research, the researcher seeks to answer the question: what relationship is there between job satisfaction and Total Quality Management in the Kurdistan's telecommunications Co.? The population under study is consisted of Unit Employees of the said corporation for as many as 115 people. The research goal is applied and an analytical survey-descriptive format was used. In this research, two questionnaires were used for measuring research variables (job satisfaction as an independent variable and Total Quality Management as the dependent variable), where the reliability of the said questionnaires was estimated to be 0.87 by way of SPSS software in form of Cronbach's alpha. Research results indicated that job satisfaction in the Western Azerbaijan's Telecommunications Corporation was at a medium rate. The results also demonstrated that the said organization has now started learning a Program On Quality and Productivity. In the end, it was found out that the Kurdistan's telecommunications Co., given the medium job satisfaction among its employees and the significance of quality management in this organization as well as the relationship between these
Physical description
  • Department of Management, Central Tehran Branch (Electronic Branch), Islamic Azad University, Central Tehran, Iran
  • Department of Management, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran
  • Department of Civil Engineering, Zanjan Branch, Islamic Azad University, Zanjan, Iran
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