Investigating the impact of staffs' moral intelligence on their citizenship behavior in state and private banks, city of Mahabad
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The current research was aimed to investigate the impact of staffs' moral intelligence on their citizenship behavior in state and private banks in the city of Mahabad. For this purpose, moral intelligence, based on the view of Lennick and Keil, is defined in four dimensions of honesty, accountability, compassion and organizational citizenship behavior and is also defined in five dimensions of altruism, conscientiousness, manliness, courtesy and civic behavior in accordance with the view of Organ and Bateman. In this regard, a main hypothesis and five secondary hypotheses have been regulated. The statistical population of the current research was consisted of staffs at state and private banks in the city of Mahabad who accounted for 326 people. The volume of the statistical population was obtained 130 people by using the Cochran formula that were selected based on classified random sampling method from among the statistical population. Tool for gathering information and data included two inventories including Moral Intelligence Inventory with 40 questions and Organizational Citizenship Behavior Inventory with 30 questions, which were provided to the statistical sample after validity and reliability were measured. The questionnaires having been gathered, the resulting information was summarized and classified by using descriptive statistical methods and to test research hypothesis, Kolmogorov-Smirnov, Pearson R and regression tests were used. The results from testing the hypotheses indicated that all the research hypotheses were supported, i.e. staffs' moral intelligence were having effects on their organizational citizenship behaviors in state and private banks in the city of Mahabad.
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