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2019 | 129 | 51-71
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Process Maturity Models – Applicability and Usability Review

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Maturity models are tools enabling application of structured approach for process improvement and assessment of business process management capabilities (BPM) of the organizations. In fact, the number of maturity models is so large that it is difficult or even impossible to identify leading standard. The aim of this paper is therefore to provide a review of BPM maturity models. Design/methodology/ approach - the article follows research process of literature review. This work focuses in particular on the applicability and usability of process maturity models that were reviewed according to general design principles. Research Limitations/implications - The author is convinced that this review covers the main publicly available BPM maturity models. As the number of models is constantly increasing, paper is not claiming completeness.
Physical description
  • Department of Management Process, Faculty of Management, Cracow University of Economics, Cracow, Poland
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