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2022 | 167 | 108-122

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Students satisfaction with academic services delivery in Nigerian universities


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The objective of this study is to investigate undergraduate students’ satisfaction with the quality of academic services in Nigerian universities. This study employs a survey research design. The study was carried out in two states in Nigeria’s South- South geo-political region from which one public and one private university each in Edo and Bayelsa states were conveniently selected. The population of the study comprised of all the undergraduate students enrolled in 2018/2019 academic session in the four universities. Simple random sampling technique was used to draw a sample of 1200. Self-administered and validated structured questionnaire served as instrument of data collection. The data collected were analyzed using descriptive statistics of mean and standard deviation. The Independent T- test was used to ascertain the differences in students’ level of satisfaction. The findings reports that students both in public and private universities were generally very satisfied with the academic service delivery of Lecturers, Librarians and Technologists. Though students of private universities expressed greater level of satisfaction. Finally, on the basis of school ownership, the T- test reveals a significant difference in the level of students’ satisfaction with academic services. This paper posits that the institutionalization of the culture of students’ participation in the performance evaluation of academic service providers’ would help to improve public perception of academic services in Nigerian universities. This practice when embraced would help to improve the quality of academics, the employability of graduates as well as enhance the visibility and the global ranking of Nigerian universities. This paper recommends among others students continuous evaluation of universities academic services delivery as the outcome would help identify weaknesses in the system that need strengthening as well as attract the enrollment of international students.






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  • Department of Entrepreneurship and Marketing, Faculty of Management Sciences, Federal University Otuoke, Bayelsa State, Nigeria


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