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2018 | 18 | 2 | 194–199
Article title

Emotional labour in medical professions. Review of literature from the period 2010–2017

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Problematyka pracy emocjonalnej w zawodach medycznych. Przegląd literatury naukowej z lat 2010–2017
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Introduction: The contact which occurs between a medical professional and a patient involves the occurrence of phenomena concerning the control of emotions, called emotional labour. The aim of the paper was to review specialist literature relating to emotional labour present in medical occupations. Material and method: With the use of EBSCO, Medline, ScienceDirect, Ovid MEDLINE databases and the PubMed search engine, relevant English-language full text articles published in 2010– 2017 were selected. Results: Sixty-two articles were selected that complied with the assumed criteria for the description of the issue. The articles concerned four thematic groups: emotional labour occurrence in various medical professions, the intrapersonal aspects of emotional labour, the interpersonal and organisational aspects of emotional labour and the negative consequences of emotional labour. Conclusions: The number of review and source articles confirming the presence of emotional labour in medical professions is growing year by year. In the health care system, emotional labour is still not a widely acknowledged phenomenon, with hardly any specialist training courses aimed at employees, and few organisational changes that would favour constructive methods of copying with the negative consequences of emotional labour.
Wstęp: W trakcie kontaktu pracownika medycznego z pacjentem zachodzą zjawiska związane z regulacją emocji nazywane pracą emocjonalną. Celem artykułu był przegląd literatury fachowej dotyczącej pracy emocjonalnej występującej w zawodach medycznych. Materiał i metoda: Za pomocą baz danych EBSCO, Medline, ScienceDirect, Ovid MEDLINE oraz wyszukiwarki PubMed wybrano artykuły anglojęzyczne i pełnotekstowe opublikowane w latach 2010–2017. Wyniki: Wybrano 62 artykuły spełniające założone kryteria do opisu omawianego zagadnienia. Artykuły dotyczyły czterech grup tematycznych: występowania pracy emocjonalnej w różnych zawodach medycznych, intrapersonalnych aspektów pracy emocjonalnej, interpersonalnych i organizacyjnych aspektów pracy emocjonalnej oraz negatywnych jej następstw. Wnioski: Rokrocznie rośnie liczba artykułów przeglądowych i źródłowych potwierdzających występowanie pracy emocjonalnej w zawodach medycznych. Praca emocjonalna w służbie zdrowia jest zjawiskiem nadal zbyt mało upowszechnionym, brakuje specjalistycznych kursów adresowanych do pracowników oraz zmian organizacyjnych sprzyjających konstruktywnym metodom radzenia sobie z negatywnymi jej następstwami.
Physical description
  • Department of Health Psychology, Faculty of Health Sciences, Collegium Medicum of the Jagiellonian University, Krakow, Poland
  • Department of Health Psychology, Faculty of Health Sciences, Collegium Medicum of the Jagiellonian University, Krakow, Poland
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