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2019 | 122 | 206-217
Article title

The DMAIC cycle in managing the development of work potential in service enterprise

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The objective of the analysis conducted and described in this paper is to present the practical application of the DMAIC cycle in managing the development of work potential in service enterprise. The first part of the article contains the theoretical framework of work potential, its development, and the DMAIC methodology. Afterwards, based on the process approach to work potential development, practical application of the DMAIC cycle has been presented with using an anonymous survey to measure and analyze the problem, the 5Why method for finding the causes, and the Impact and Effort Matrix in improvement phase to choose the solutions worth implementing.
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  • Faculty of Management, Czestochowa University of Technology, 19 B Armii Krajowej, 42-200 Czestochowa, Poland
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