PL EN


Preferences help
enabled [disable] Abstract
Number of results
Journal
2014 | 10 | 1 |
Article title

Social psychological predictors of satisfaction
with intrapartum and postpartum care – what
matters to women in Czech maternity hospitals?

Content
Title variants
Languages of publication
EN
Abstracts
EN
Objective: To identify the social psychological
factors affecting women’s evaluation of care provided in
Czech maternity hospitals using following criteria: satisfaction
with intrapartum and postpartum care, willingness
to return to a given hospital and to recommend the
hospital to others. Methods: 762 women completed a 71-item original Czech
questionnaire KLI-P designed to measure the psychosocial
climate in both delivery and after-birth unit on six scales.
The sample was representative of the Czech parturients
population. Multivariate logistic regression was used to
investigate the predictive value of the questionnaire scales
for maternal satisfaction, willingness to return to and to
recommend a given hospital. Results: For delivery unit, the satisfaction predictors were:
helpfulness and empathy of midwives (Χ2=48.9), communication
of information and availability of caregivers
(Χ2=16.6), helpfulness and empathy of physicians (Χ2=10.9),
symmetrical and respectful attitude of staff members
(Χ2=9.7) and physical comfort and services (Χ2=7.6). The
predictors of satisfaction with after-birth unit included
helpfulness and empathy of the staff (Χ2≥42.1), communication
of information and availability of caregivers
(Χ2=52.5), physical comfort and services (Χ2=30.6), control
and involvement in decision-making (Χ2=6.6) and parity
(Χ2=8.6). The factors influencing women’s willingness to return to and to recommend a hospital differed from the
predictors of general satisfaction. Conclusions: The satisfaction factors revealed in this
research correspond predominantly to the results of
studies conducted in other countries (warm, non-formal
and supportive approach, sufficient and well-timed provision
of information and explanation, availability of caregivers,
physical environment). However, participation in
decision making, which has been repeatedly shown to be
among the strongest predictors of childbirth satisfaction,
was not important for the Czech parturients’ satisfaction
with intrapartal care. This finding can be explained by different
attitudes and expectations of both parturients and
caregivers in a post-totalitarian country.
Publisher
Journal
Year
Volume
10
Issue
1
Physical description
Dates
received
11 - 11 - 2014
online
2 - 2 - 2015
accepted
28 - 11 - 2014
References
  • [1] Hojat M, Louis DZ, Maxwell K, Markham F, Wender R, GonnellaJS. Patient perceptions of physician empathy, satisfaction withphysician, interpersonal trust, and compliance. Int J Med Educ2010;1:83-87.[Crossref]
  • [2] Stewart MA. Effective physician-patient communication andhealth outcomes: a review. CMAJ 1995;152:1423-1433.
  • [3] Horwitz RI, Horwitz SM. Adherence to treatment and healthoutcomes. Arch Intern Med 1993;153:1863-1868.[Crossref]
  • [4] Dubina MI, O’Neill JL, Feldman SR. Effect of patient satisfactionon outcomes of care. Expert Rev Pharmacoecon Outcomes Res2009;9:393-395.[Crossref]
  • [5] Scott KD, Klaus PH, Klaus MH. The obstetrical and postpartumbenefits of continuous support during childbirth. J WomensHealth Gend Based Med 1999;8:1257-1264.[Crossref]
  • [6] Hodnett ED, Gates S, Hofmeyr GJ, Sakala C. Continuous supportfor women during childbirth. Cochrane Database Syst Rev2007;3:CD003766.
  • [7] Campbell DA, Lake MF, Falk M, Backstrand JR. A randomizedcontrol trial of continuous support in labor by a lay doula. JObstet Gynecol Neonatal Nurs 2006;35:456-464.[Crossref]
  • [8] Goodman P, Mackey MC, Tavakoli AS. Factors related tochildbirth satisfaction. J Adv Nurs 2004;46:212-219.[Crossref]
  • [9] Redshaw M. Women as consumers of maternity care:measuring “satisfaction” or “dissatisfaction”? Birth2008;35:73-76.
  • [10] Waldenström U, Borg IM, Olsson B, Skold M, Wall S. Thechildbirth experience: a study of 295 new mothers. Birth1996;23:144-153.
  • [11] Singh J. The patient satisfaction concept: a review andreconceptualization. Advances in Consumer Research1989;16:176-179.
  • [12] Bramadat IJ, Driedger M. Satisfaction with childbirth: theoriesand methods of measurement. Birth 1993;20:22-29.
  • [13] Linder-Pelz SU. Toward a theory of patient satisfaction. Soc SciMed 1982;16:577-582.[Crossref]
  • [14] Williams B. Patient satisfaction: a valid concept? Soc Sci Med1994;38:509-516.[Crossref]
  • [15] Hodnett ED. Pain and women’s satisfaction with the experienceof childbirth: a systematic review. Am J Obstet Gynecol2002;186:S160-S172.
  • [16] Stadlmayr W, Amsler F, Lemola S, Stein S, Alt M, Bürgin D,Surbek D, Bitzer J. Memory of childbirth in the second year:the long-term effect of a negative birth experience and itsmodulation by the perceived intranatal relationship withcaregivers. J Psychosom Obstet Gynaecol 2006;27:211-224.[Crossref]
  • [17] Takács L, Seidlerová J. Psychosocial climate in maternityhospitals from the perspective of parturients I. Resultsfrom a national survey on perinatal care satisfaction usinga representative sample of 1195 Czech parturients. CeskaGynekol 2013;78:157-168.
  • [18] Takács L, Seidlerová J, Hoskovcová S, Šulová L, Štětovská I,Kolumpková M, et al. Psychosocial aspect of contemporaryCzech obstetrics. The quality of perinatal care fromthe perspective of parturients. Faculty of Arts, CharlesUniversity;2012: ISBN 978-80-7308-431-8.
  • [19] Takács L. The psychosocial needs of newborn children in thecontext of perinatal care. Ceska Gynekol 2012;77:15-21.
  • [20] Štembera Z, Velebil P. Prognosis of the level of perinatal carein the Czech Republic in near future II. From the World HealthOrganization point of view. Ceska Gynekol 2011;76:10-14.
  • [21] Takács L, Smolík F, Sněhotová J., Horáková Hoskovcová S.Diagnostics of the psychosocial climate in maternity hospitals– development and psychometric evaluation of the KLI-PQuestionnaire. Cesk Psychol 2013;57:73-91.
  • [22] Brown S, Lumley J. Satisfaction with care in labor and birth: asurvey of 790 Australian women. Birth 1994;21:4-13.
  • [23] Séguin L, Therrien R, Champagne F, Larouche D. Thecomponents of women’s satisfaction with maternity care. Birth1989;16:109-113.
  • [24] Waldenström U, Rudman A, Hildingsson I. Intrapartum andpostpartum care in Sweden: women’s opinions and riskfactors for not being satisfied. Acta Obstet Gynecol Scand2006;85:551-560.[Crossref]
  • [25] Lerman S, Shahar G, Czarkowski K, Kurshan N, Magriples U,Mayes L, Epperson CN. Predictors of Satisfaction with ObstetricCare in High-risk Pregnancy: The Importance of Patient-Provider Relationship. J Clin Psychol Medical Settings 2007;14:330-334.[Crossref]
  • [26] Wilcock A, Kobayashi L, Murray I. Twenty-five years of obstetricpatient satisfaction in North America: a review of the literature.J Perinat Neonatal Nurs 1997;10:36-47.[Crossref]
  • [27] Slade P, MacPherson SA, Hume A, Maresh M. Expectations,experiences and satisfaction with labour. Br J Clin Psychol1993;32:469-483.[Crossref]
  • [28] Waldenström U, Nilsson CA. Women’s satisfaction withbirth center care: a randomized, controlled study. Birth1993;20:3-13.
  • [29] Hall JA, Dornan MC. Patient sociodemographic characteristicsas predictors of satisfaction with medical care: a meta-analysis.Soc Sci Med 1990;30:811-818.[Crossref]
  • [30] Morhason-Bello IO, Adedokun BO, Ojengbede OA. Socialsupport during childbirth as a catalyst for early breastfeedinginitiation for first-time Nigerian mothers. Int Breastfeed J2009;4:16.[Crossref]
  • [31] Grajeda R, Pérez-Escamilla R. Stress during labor and deliveryis associated with delayed onset of lactation among urbanGuatemalan women. J Nutr 2002;132:3055-3060.
  • [32] Dewey KG. Maternal and fetal stress are associated withimpaired lactogenesis in humans. J Nutr 2001;131:3012S-3015S.
  • [33] Benoit C, Westfall R, Treloar A, Phillips R, Jansson SM. Socialfactors linked to postpartum depression: A mixed-methodslongitudinal study. J Mental Health 2007;16:719-730.[Crossref]
  • [34] Creedy DK, Shochet IM, Horsfall J. Childbirth and thedevelopment of acute trauma symptoms: incidence andcontributing factors. Birth 2000;27:104-111.
  • [35] Olde E, van der Hart O, Kleber R, van Son M. Posttraumaticstress following childbirth: a review. Clin Psychol Rev2006;26:1-16.[Crossref]
  • [36] Czarnocka J, Slade P. Prevalence and predictors ofpost-traumatic stress symptoms following childbirth. Br J ClinPsychol 2000;39:35-51.[Crossref]
  • [37] Bryanton J, Gagnon AJ, Hatem M, Johnston C. Predictors of earlyparenting self-efficacy: results of a prospective cohort study.Nurs Res 2008;57:252-259.[Crossref][WoS]
  • [38] Ayers S, Eagle A, Waring H. The effects of childbirthrelatedpost-traumatic stress disorder on women and theirrelationships: a qualitative study. Psychol Health Med2006;11:389-398.[Crossref]
Document Type
Publication order reference
YADDA identifier
bwmeta1.element.-psjd-doi-10_1515_med-2015-0022
Identifiers
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.